Text Support Privacy Policy
Last Updated: February 4, 2026
Overview
Sharp IT Solutions provides a text-based support service to help our customers receive technical assistance quickly. This privacy policy explains how we collect, use, and protect your information when you use our text support service.
How Our Text Support Works
1.You scan a QR code from our support poster or materials
2.This initiates a text message to our support number
3.Our automated system asks for basic contact information
4.A support ticket is created and our team responds to your request
Information We Collect
When you contact us via text support, we collect only the following information necessary to provide support:
- •Your name (to address you properly)
- •Phone number (automatically captured from the text message)
- •Email address (optional, for follow-up communication)
- •Details of your support request
How We Use Your Information
We use your information solely for the following purposes:
- ✓Creating and managing your support ticket
- ✓Communicating with you about your support request
- ✓Providing technical assistance and resolving your issue
- ✓Following up on the resolution of your support request
How to Opt Out
You can stop receiving text messages from our support service at any time.
Simply reply STOP to any message
Once you opt out, you will no longer receive text messages from our support number. You can always re-initiate support by scanning the QR code again if needed.
What We Don't Do
- ✗We do NOT use your information for marketing purposes
- ✗We do NOT sell or share your information with third parties
- ✗We do NOT send promotional or advertising messages
- ✗We do NOT retain your information beyond what's necessary for support purposes
Data Retention
Your contact information and support ticket details are retained only as long as necessary to resolve your support request and for record-keeping purposes related to that specific support interaction. Once your support issue is resolved, your information is not used for any other purpose.
Your Rights
You have the right to:
- •Opt-out at any time by texting "STOP" to our support number
- •Request information about what data we have collected about you
- •Request deletion of your information (subject to legal record-keeping requirements)
10DLC Compliance
Our text support service complies with 10DLC (10 Digit Long Code) regulations. We use registered phone numbers for business messaging and follow all carrier guidelines. Message and data rates may apply based on your mobile plan. We send only transactional messages related to your support requests—never marketing or promotional content.
Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Questions About This Policy?
If you have any questions about this privacy policy or how we handle your information, please contact us:
Phone: (256) 577-9555
Email: info@getsharpsolutions.com
Location: North Alabama
Policy Updates: We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the text support service after any changes indicates your acceptance of the updated policy.