Text Support Terms and Conditions
Last Updated: February 13, 2026
Agreement to Terms
By texting "ITHELP" to (888) 885-6057 or by scanning our QR code and initiating a text message, you agree to receive automated text messages from Sharp IT Solutions for the sole purpose of IT support ticket creation and resolution. These terms and conditions govern your use of our text-based support service.
Your Consent
By initiating contact via text message, you expressly consent to:
- Receive SMS text messages from Sharp IT Solutions at the phone number you text from
- Automated responses requesting your contact information for support ticket creation
- Follow-up messages related to your specific support request
- Messages sent via automated technology or by our support technicians
Consent is not a condition of purchase. You may opt out at any time.
Purpose and Scope of Messages
✓ What We WILL Text You About:
- • Support ticket creation and confirmation
- • Updates on your support request status
- • Questions from technicians working on your issue
- • Resolution confirmation and follow-up
- • Service-related information directly tied to your ticket
✗ What We Will NOT Text You About:
- • Marketing or promotional offers
- • Advertising for other products or services
- • Newsletter subscriptions
- • Sales calls or unsolicited offers
- • Information unrelated to your support ticket
Message Frequency
Message frequency varies based on your support request. You will typically receive:
- •An initial automated response when you first text us
- •1-3 messages to collect necessary support information
- •Updates as our team works on your issue
- •A final confirmation when your issue is resolved
Messages will cease once your support ticket is resolved, unless you initiate a new request.
Message and Data Rates
Message and data rates may apply. Sharp IT Solutions does not charge for text messages, but your mobile carrier may charge you for SMS/text messages and data usage according to your wireless plan. Please check with your carrier for details on your messaging plan.
How to Opt Out
You may withdraw your consent and opt out of receiving text messages at any time:
To stop all text messages, reply with any of these:
You will receive one final confirmation message and then no further messages will be sent. You can always re-initiate support by scanning the QR code again.
Need Help?
For assistance with the text support service, reply HELP to any message, or contact us directly:
Phone: (256) 577-9555
Email: info@getsharpsolutions.com
Text Support Number: (888) 885-6057
Supported Carriers
Our text support service is available on all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others. Carrier availability and coverage may affect message delivery.
10DLC Compliance and Regulatory Information
Sharp IT Solutions complies with all applicable regulations for Application-to-Person (A2P) text messaging, including 10DLC (10 Digit Long Code) registration requirements. Our text support service uses registered business phone numbers that comply with carrier and regulatory standards.
Use Case: Customer Support - Transactional Messages Only
Your Responsibilities
- •Ensure you own or are authorized to use the phone number you text from
- •Provide accurate contact information when requested
- •Notify us if your phone number changes
- •Use the service only for legitimate IT support requests
Service Availability
While we strive for continuous availability, the text support service is provided "as is" and may be subject to interruptions due to maintenance, carrier issues, or technical difficulties. We are not responsible for delayed or undelivered messages due to carrier limitations or network issues beyond our control.
Privacy
Your privacy is important to us. Please review our Text Support Privacy Policy to understand how we collect, use, and protect your information.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the text support service after changes are posted constitutes acceptance of the updated terms.
Questions?
If you have questions about these Terms and Conditions, please contact us:
Sharp IT Solutions
Phone: (256) 577-9555
Email: info@getsharpsolutions.com
Text Support: (888) 885-6057
Location: North Alabama
By using our text support service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.